Delivery

Production

Once you have approved the design proof your order will be dispatched within 48 hours (working days). 

The printing turnaround time starts when your order is paid for and print-ready artwork is received at our office before 4pm. All orders confirmed and paid for after 4pm will be processed the next working day.

All turnaround times quoted are typical turnaround times, and cannot be guaranteed. Delivery can vary depending on quantities, order specifications, machine requirements, delivery companies and any other circumstances which may be beyond our control.  We will always do our best to ensure that your order gets to you in the quickest time possible.

Please order in time for us to process everything and produce the goods. We give a turnaround time for each product on our product pages, but please note that these are dispatch times – not delivery from the time of placing the order. We cannot guarantee any service of our couriers that falls outside our control. If you need us to work faster, please get in touch and we’ll do everything we can to meet your timescales.

Important: All our turnaround times are based on working days (Monday to Friday) and do not include public holidays. Time zone GMT +0 (Ireland).

Delivery

We offer free delivery on all orders dispatched only to Republic of Ireland. All other destinations include shipping costs that can vary between €12 and €52.

All orders are dispatched with DPD Next Day service and are supplied with a tracking code & require a signature on receipt. We will provide you with an estimated date for delivery of all orders and a tracking code to use on the DPD Ireland site.

Please note that estimated delivery time above is only approximate (working days) and not guaranteed. Unfortunately, we don't deliver outside the European territory for now. Our delivery range is based on the reach area of DPD Ireland.

We guarantee packages are delivered to the carrier. After that point, we are not able to take responsibility for the delivery of the shipment to you. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to the best of our ability, however we will not be held responsible or liable.

It is your obligation to enter the correct delivery address details at the time of ordering on the Treasured Memories Website. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels.

We endeavour to have your cards delivered to you between 5 to 10 days from receipt of your order. Please note, that we are not responsible for delivery delays outside or beyond our control. If your order has not arrived on time, our customer services team are at hand to help.

Please visit our Returns and Cancellations page for further information.